Frequently Asked Questions
Everything you need to know about naagu's premium children's leather shoes. Can't find what you're looking for? Contact us.
Naagu represents three generations of leather craftsmanship, since 1978. Every pair is made with premium, breathable leather that naturally molds to your child's feet. Our designs blend intentional functionality with playful aesthetics—shoes that support active childhood while honoring our family legacy of honest, lasting craft.
We recommend measuring your child's feet in the afternoon when they're slightly larger. Leave about 1-1.5cm of growing room between the longest toe and shoe end. Our sizing guide provides detailed measurements for each size. If you're between sizes, we suggest sizing up. Contact our team for personalized sizing assistance—we're here to help ensure the perfect fit.
Our premium leather shoes are built to last with proper care. Wipe clean with a soft, damp cloth after each wear. For deeper cleaning, use a leather-specific cleaner. Allow shoes to air dry naturally away from direct heat. Apply leather conditioner occasionally to maintain suppleness. Store in a cool, dry place. With this care, naagu shoes will accompany your child through countless adventures.
We want you to be completely satisfied with your purchase. Returns and exchanges are accepted within 30 days of delivery for unworn shoes in original condition with tags attached. Contact our customer service team to initiate a return. Refunds are processed within 7-10 business days. For exchanges, we'll guide you through selecting the perfect replacement pair.
We currently ship across India with delivery typically within 5-7 business days. Express shipping options are available for faster delivery. International shipping is coming soon—join our mailing list to be notified when we expand globally. All orders are carefully packaged to ensure your naagu shoes arrive in perfect condition.
Absolutely. Our shoes are designed specifically for childhood in motion. The flexible leather construction allows natural foot movement, while durable soles provide excellent grip for running, jumping, and climbing. From playground adventures to family outings, naagu shoes offer the perfect balance of support, comfort, and durability that active children need.
Still have questions?
Our customer service team is here to help. Reach out and we'll get back to you as soon as possible.
